<%= _open %> ticket<%= _open===1?'':'s' %> still open with <%= canManage ? 'this client' : 'your team' %>.

No open tickets. <%= _total === 1 ? 'The one ticket raised has' : 'All ' + _total + ' tickets have' %> been resolved.

Report a bug, ask a question or request work. Replies land here. <%- h.ihelp('What to expect', 'Tickets go to your delivery team, and replies also appear in notifications. ' + 'If a ticket needs work, it becomes a task and the ticket links to it.') %>

New ticket <%- _arrow %>

Open tickets

<%= _open %>

Waiting on a reply or a fix.

Resolved

<%= _resolved %>

Raised, all time

<%= _total %>

Tickets

<%= _open %> open<% if (typeof total !== 'undefined' && total > _all.length) { %> · <%= _all.length %> of <%= h.int(total) %><% } %>

<% _all.forEach(function(t){ var isActive = active && String(active._id)===String(t._id); %>

<%- typeTag(t.type) %>#<%= t.number %>

<%= t.subject %>

<% if (t.status === 'resolved') { %>

<%- _svgCheck %>Resolved

<% } else { %>

Updated <%= h.timeAgo(t.updatedAt) %>

<% } %> <% }) %> <% if (!_all.length) { %> <% if (typeof total !== 'undefined' && total) { %>

Nothing raised in <%= range.label.toLowerCase() %>. <%= h.int(total) %> ticket<%= total === 1 ? '' : 's' %> in total. Choose a longer period to see them.

<% } else { %>

No tickets yet.

<% } %> <% } %>

<% if (active) { %>

<%- typeTag(active.type) %>

<%= active.subject %>

#<%= active.number %> · <% if (active.status==='open') { %>Open<% } else { %><%- _svgCheck %>Resolved<% } %><% if (active.status==='open' && canManage) { %><% } %>

<% if (locals.outsideRange) { %>

This ticket was raised outside <%= range.label.toLowerCase() %>, so it isn't in the list.

<% } %>

<% (active.messages||[]).forEach(function(m){ var mine = m.senderRole==='client'; %>

<%= (m.senderName||'?').split(' ').map(function(w){return w[0]}).join('').slice(0,2) %>

<%= m.body %>

<%= m.senderName %> · <%= h.time(m.at) %>

<% }) %>

<% if (active.status === 'resolved') { %>

This ticket is resolved. Open a new ticket if you need anything else.

<% } else { %> <% } %> <% } else { %> <% if (_all.length) { %>

Pick a ticket from the list to read it.

<% } else if (!_total) { %><%- include('../partials/empty', { title: 'No tickets yet', line: 'Report a bug, ask a question or request work.', cta: { href: '/tickets?new=1#newticket', label: 'New ticket', cls: 'js-panel-open', attrs: ' data-panel="#newticket"' } }) %><% } %> <% } %>

New ticket

Cancel

<% if (rm) { %>

You're asking for <%= rm.name %>: <%= rm.value || rm.line %> Nothing is billed until you approve it.

<% } %>

<%= title %>

Tickets

<%= active.subject %>

New ticket